Work Experiences

Led the implementation of a holistic Competence Development Program for Collections, ensuring alignment with business objectives and individual growth plans.

Oversaw the selection and partnership with business stakeholders for the deployment of a global IT tool, enhancing collections processes across all regions.

Improved team capabilities through strategic development initiatives, fostering a culture of continuous improvement.

Directed global collections and credit management strategy, driving operational efficiency and process accuracy throughout the order-to-cash cycle.

Increased collection performance by optimizing workflows and enhancing collaboration across multiple regions.

Managed key stakeholder relationships to ensure alignment between business needs and collection operations.

Managed collections for Europe, Middle East, and Africa, leading internal teams and external BPO providers.

Successfully aligned business expectations with service delivery, fostering stronger relationships and improving collection outcomes.

Led a team of 250+ employees across global locations, achieving top quartile performance in shared services benchmarking.

Executed a strategy for cost reduction through role creation and relocation of services, resulting in a 40% cost decrease post-merger.

Oversaw outsourcing of subprocesses, effectively managing external providers to maintain high service levels.

Led a major integration project to harmonize direct and indirect accounts payable processes, resulting in enhanced efficiency and automated workflows.

Successfully unified invoice scanning systems across regions, streamlining the AP function.